Eligibility

All returned items must be unworn and in brand-new condition, with all original labels, tags and barcodes attached. Please ensure that items are securely packaged when returned to us.

Any items supplied in a box must be returned with their original packaging, which must be undamaged.

Please note that certain products cannot be returned for health, safety and hygiene reasons. These include swimwear, underwear, bottles and shakers. Final sale and clearance items are also non-returnable.

Exchanges can only be made for a different size or colour of the same item. We are unable to exchange an item for a completely different product.

Received a Faulty or Incorrect Item?

If your Palm Saints order arrives damaged, faulty or incorrect, please contact our customer support team as soon as possible.

You have 14 days from the date of delivery to start your return.

Claims for damaged items must be submitted within 14 days of delivery.

To Report a Faulty Item, Please Send Us

If you are returning an item because it is damaged or faulty, please include a brief written explanation describing the fault or damage.

• Your full name and email address
• Your order number (e.g. 1234567)
• The item name or description, if known

Photos That Clearly Show

Please provide clear photographs showing the following:

• The fault or damage
• A full-length image of the item
• The Palm Saints logo and product label